Returns

Credit card payment of goods will only be processed after the completion of the successful picking of your order in our warehouse. Once the order is ready for dispatch , someone from customer service will contact you for your credit card information and your order will be dispatched.

With the best of intentions we understand that goods sometimes arrive in less than perfect condition. If you are not 100% happy with the condition of your order please contact us immediately.

We will be happy to authorise a return of unused goods as long as we are informed within a week of delivery. A replacement item will be dispatched as quickly as possible, or a refund should this be impossible, as we do not guarantee replacement of damaged goods.

We will replace any undamaged item within 7 days of purchase as long as the product is returned in its original condition including its packaging and is accompanied by proof of purchase in the form of a tax invoice and/or packing slip. In order to process your return of goods, please be sure to include a note explaining the reason for the return as well as your daytime contact telephone number so that our Customer Service Team are able to contact you. Please also note that return of goods will attract a 20% restocking fee based on the original purchase price.

Delivery and handling charges on returns are not refundable for incorrect choice, and products are to be returned at the customer's own cost and risk.

Returned goods should be sent to the following address:

A – Z Paper Products
45 Cranbrook St
Botany NSW 2019